Privacy Policy

Introduction

Easy Rental Services (“we,” “us,” or “our”) operates a Facebook Messenger chatbot to help customers inquire about and manage washer and dryer rentals in Utah County and Salt Lake County, Utah. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

When you interact with our Facebook Messenger bot, we may collect:

• Name and Facebook profile information (such as your display name) provided automatically by Facebook when you initiate a conversation
• Message content, meaning the messages you send to us through Messenger
• Phone number, if you provide it during the course of your conversation

How We Use Your Information

We use the information we collect solely to:

• Respond to your rental inquiries
• Schedule or confirm installations and pickups
• Follow up on payments or account matters
• Provide customer support related to your rental

We do not use your information for advertising, marketing to third parties, or any purpose unrelated to your rental service.

Data Sharing

We do not sell, trade, rent, or share your personal information with any third parties. Your data stays with us and is used only to serve you directly.

Data Retention

We retain your information only as long as necessary to fulfill the purposes described above or as required for basic business records. If you would like your information deleted, please contact us directly.

Your Rights

You may contact us at any time to:

• Ask what information we have about you
• Request that we correct or delete your information
• Opt out of further communication

Facebook Messenger

Our bot operates through Facebook Messenger. Your use of Messenger is also subject to Facebook's own Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Easy Rental Services
• Service area: Utah County and Salt Lake County, Utah
• Facebook Page: Easy Rental Services